A: It’s simple. Just email us at with your changes. Please list your address and account number on the request as well. Make sure to tell everyone on your call list what to do in case they receive a call from us.

A: We will be happy to assist in solving your issue. We may be able to rectify the issue remotely or if not we can schedule a service call to have a technician come out and fix your system.

A: The first thing to do is enter your code to turn off the alarm, this will also send a cancel code to our monitoring station. If you turn it off quickly you should not receive a call from the station. You can also call the monitoring station to advise them it was a false alarm.

A: 1-877-850-6229, please make sure to have your passcode ready for the operator.

A: Yes, in case of a power loss, the back-up battery will power your alarm system for several hours. In the event your battery is low, a low battery signal will be sent to our monitoring station so you can be notified.

A: Your system continually monitors itself to make sure all is well, when it encounters a problem it will activate a trouble light and beep the keypad to alert you to the issue. Your user manual will be able to assist you with diagnosing what the trouble is. Please call our office for further assistance or to book a service call.

Do you have a question or concern that wasn’t addressed here? We’d be happy to help you with any further inquiries!


Key Benefits

  • Control all your connected devices from a single app
  • Monitor your home or business from anywhere
  • User-friendly interface

Easy Access

Intuitively designed mobile interfaces make it easy to interact with your security system.

Instant Awareness

Real-time alerts are delivered right to your mobile device when activity takes place at your property.

Remote Control

Arm your system and control all of your connected devices right from the palm of your hand.