FREQUENTLY ASKED QUESTIONS
Q: How can I change the people listed on my call list?
A: It’s simple. Just email us at firstname.lastname@example.org with your changes. Please list your address and account number on the request as well. Make sure to tell everyone on your call list what to do in case they receive a call from us.
Q: What if my alarm system needs service?
A: We will be happy to assist in solving your issue. We may be able to rectify the issue remotely or if not we can schedule a service call to have a technician come out and fix your system.
Q: What if I accidentally set off my alarm?
A: The first thing to do is enter your code to turn off the alarm, this will also send a cancel code to our monitoring station. If you turn it off quickly you should not receive a call from the station. You can also call the monitoring station to advise them it was a false alarm.
Q: What number do I call to cancel an alarm or put my system offline?
A: 1-877-850-6229, please make sure to have your passcode ready for the operator.
Q: What if we have a power failure, will the alarm still work?
A: Yes, in case of a power loss, the back-up battery will power your alarm system for several hours. In the event your battery is low, a low battery signal will be sent to our monitoring station so you can be notified.
Q. I have a trouble light on my keypad, what do I do know?
A: Your system continually monitors itself to make sure all is well, when it encounters a problem it will activate a trouble light and beep the keypad to alert you to the issue. Your user manual will be able to assist you with diagnosing what the trouble is. Please call our office for further assistance or to book a service call.